RETURN AND REFUND POLICY

Return & Refund Policy
Last updated: [October 15, 2023]

Thank you for choosing our products! To protect your rights, please carefully inspect the items upon delivery. In case of quality issues or delivery errors, please follow this policy for returns or exchanges.

Section 1: Scope of Application

This policy applies to all products on our website, except:

• Customized products (e.g., engraved accessories, personalized gifts)
• Virtual products (e.g., e-books, digital gift cards)
• Items marked as "non-returnable" on product pages

All returns and exchanges must comply with local consumer laws and this policy.

Section 2: Time Limits

Quality Issues:

• Apply for a return/exchange within 15 days from the delivery date

Incorrect or Missing Items:

• Contact customer service within 48 hours with supporting evidence (e.g., video proof)

Section 3: Return Process

1. Contact Support:
Send a request to feivio.y@gmail.com with:

• ✅ Order number
• ✅ Detailed description of the issue
• ✅ Clear photos/videos of the problem

2. Review:

• Response within 1–3 business days

3. Return Shipping:

• Ship the item to the provided address (shared after approval) using a trackable shipping method
• Original packaging, labels, and accessories must be included

4. Resolution:

• Refund: Processed to the original payment method within 3–15 business days after quality inspection
• Exchange: Shipped within 48 hours after approval

Section 4: Return Requirements

Items must:

• Be unused with original tags intact
• Have no damage, odor, or alterations
• Include all manuals and accessories
• Provide proof of purchase (order confirmation or invoice)

Shipping Costs:

• Customers bear return shipping costs for non-quality issues
• We cover shipping costs for quality issues or incorrect deliveries (with shipping receipt provided)

Section 5: Invalid Cases

Returns/exchanges will be rejected if:

• Items show signs of use, damage, or missing components
• Requests exceed the specified time limits
• Original packaging is missing or damaged
• The product belongs to the "non-returnable" category

Section 6: Refund Details

• Refund amount equals the actual amount paid (excluding coupons/points)
• Used coupons will not be restored

Section 7: Additional Terms

Shipping Damage:

• Refuse damaged packages upon delivery and contact us immediately
• For later claims, provide a damage report from the shipping carrier

Policy updates will be announced on the website. Feivio reserves the right of final interpretation.

Customer Service

• Email: info@feivio.com
• Hours: Monday–Friday, 09:00–18:30