PRIVACY POLICY
Last updated: April 28, 2026
Feivio operates this shop and website, including all related information, content, features, tools, products, and services, to provide you as a customer with a personalized shopping experience (the “Services”). Feivio is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, or disclose personal data when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. In the event of any conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and agree to the collection, use, and disclosure of your information as described herein.
What Personal Data Do We Collect or Process?
When we use the term “personal data,” we refer to information that identifies you or another person, or can be directly linked to you. Personal data does not include information that has been anonymized or cannot be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such data:
- Contact information: name, mailing address, billing address, shipping address, phone number, and email address
- Financial information: credit/debit card numbers, financial account details, payment method, transaction details, and payment confirmations
- Account information: username, password, security questions, preferences, and settings
- Transaction information: items viewed, added to cart, wishlisted, purchased, returned, exchanged, or canceled, and past transactions
- Communications: information you provide when contacting us (e.g., customer support inquiries)
- Device information: device, browser, network details, IP address, and unique identifiers
- Usage information: interactions with the Services, including how and when you browse or use them
Sources of Personal Data
We may collect personal data from:
- Directly from you: when you create an account, use the Services, communicate with us, or provide information
- Automatically: through your device, website usage, cookies, and similar technologies
- Service providers: when they collect/process data on our behalf
- Partners and third parties
How Do We Use Your Personal Data?
Depending on your interaction with us, we may use your data to:
Provide, customize, and improve Services
- Process payments, fulfill orders, manage accounts
- Store preferences and recommend products
- Handle returns/exchanges and enable reviews
Marketing and advertising
- Send emails, SMS, or postal marketing
- Show personalized ads based on your activity
Security and fraud prevention
- Verify accounts and detect fraudulent or harmful activity
- Maintain safety of Services
Communication
- Provide customer support and respond to inquiries
Legal purposes
- Comply with laws and legal processes
- Enforce policies and resolve disputes
How Do We Share Personal Data?
We may share your personal data:
- With Shopify and service providers (e.g., payments, IT, shipping, analytics)
- With business and marketing partners for advertising purposes
- With your consent (e.g., social media integrations or deliveries)
- Within our corporate group/affiliates
- For legal or business transactions (e.g., mergers, legal compliance)
Relationship with Shopify
The Services are hosted by Shopify, which processes personal data to provide and improve the Services. Your data may be transferred to Shopify and third parties, possibly in other countries. Shopify may also use data across merchants to enhance features and personalization.
Shopify is responsible for certain processing activities and handling your data rights requests in those cases. Learn more in the Shopify Consumer Privacy Policy: https://privacy.shopify.com/
Third-Party Websites and Links
Our Services may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before sharing personal data.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal data from minors. Parents/guardians may contact us to request deletion of such data.
Data Security and Retention
We cannot guarantee absolute security. Data transmission may carry risks, so avoid insecure channels.
We retain personal data only as long as necessary for providing Services, complying with laws, resolving disputes, and enforcing agreements.
Your Rights and Choices
Depending on your location, you may have rights including:
- Access your personal data
- Request deletion
- Correct inaccurate data
- Data portability
- Opt out of targeted advertising or data sharing
You can also:
- Unsubscribe from marketing emails
- Use Global Privacy Control (where applicable)
For EU/UK users:
- Object to or restrict processing
- Withdraw consent at any time
Exercising Your Rights
You may contact us using the details below. We may verify your identity before processing requests. Authorized representatives may act on your behalf with proper authorization.
Complaints
You may contact us with complaints or appeal decisions. You may also file a complaint with your local data protection authority (EU users can find a list of authorities online).
International Transfers
Your data may be transferred and processed outside your country. For EEA/UK transfers, we rely on approved mechanisms such as Standard Contractual Clauses unless the destination ensures adequate protection.
Changes to This Privacy Policy
We may update this policy periodically. Updates will be posted with a revised “Last updated” date.
Contact
If you have questions or wish to exercise your rights, contact us at:
Email: info@feivio.com
Under applicable data protection laws, we act as the controller of your personal data.